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Customer Success Manager

We are looking for a Customer Success Manager to help onboard and set up our customers for immediate success by facilitating the transition from sales prospects to active users. 

We can offer great flexibility; we support hybrid or fully remote working and can accommodate flexible working hours to fit your lifestyle.

About Amba

At Amba Health & Care Ltd, our passion is keeping older people safe, and well, and living independently for longer. We combine beautiful products and the latest medical technology with a simple application to keep older people safe and well in their homes while giving carers and families peace of mind. 

We are a small but ambitious team and although Amba is in its infancy, the team is well-rounded with a mix of skills and experience. 

2022 will be an exciting time to join Amba with new national and international clients and partners. We are running pilots with some of the best domiciliary care companies in the UK and Canada. In addition, we are embarking on a 12-month project as part of the Healthy Ageing Challenge funded by UK Research and Innovation (UKRI).

About the role

The Customer Success Manager will set up our customers for immediate success by facilitating the transition from sales prospects to active users. 

Responsible for onboarding, training and supporting our customers, the role is essential to establishing and managing long-term relationships with multiple customers by building trust and resolving customer concerns where appropriate. You will also need an ability to navigate the platform, hold product demonstrations, analyse data and identify trends or anomalies to report to customers will be crucial.

This role will be an essential link between the customer and product team, providing useful insights into customer behaviour that will help in the development of the platform and the success of Amba. 

This role will report to the Sales Director.

Normal working hours are 9.00 – 5.30, but we can offer flexibility, so please let us know during the application process your preference or requirements.

Screens of the Amba platform on desktop, tablet and mobile

Your responsibilities will be to: 

  • Assist customers with setting up and navigating the Amba platform and services.
  • Promote the product’s value, for example, interpreting data sets and providing insights to customers.
  • Assist in creating training courses and educational materials.
  • Review customer feedback and liaise with the Amba product team to improve the customer experience.

Requirements 

  • Proven work experience in the Health and Care sector
  • Experience in managing a diverse group and training each according to company standards
  • Exceptional ability to communicate and onboard customers
  • Comfortable with IT and data (we will provide training)
  • Accountability and personal organisation are essential
  • Ability to build trust and engage with customers
  • Comfortable working with a hybrid team.

Salary and benefits

Salary range: 28-35K 

We currently offer employees the following benefits when joining Amba: 

  • Flexibility: This could be working from home, doing the school run, or life admin. We understand that flexibility is essential to a healthy work/life balance, so tell us what is important to you, and we will try our best to accommodate.
  • Laptop and equipment for a home office if needed (monitor, devices, chair etc.)
  • A salary sacrifice pension scheme and enhanced employer pension contributions.
  • Equity in the company through a share option scheme because we want everyone to have a stake in our success.
  • A subscription to the financial wellbeing platform Mintago, with access to free expert advice and tools to help plan and manage your finances, helping to reduce financial stress. 
  • A life insurance policy with a lump sum payment of four times your salary to your nominated beneficiary in the event of your death whilst an employee. 
  • Discounts for online workouts and more than 3,000 health and fitness clubs nationwide.
  • A generous holiday policy includes 25 days of holiday, plus bank holidays, with an additional two days per year after two years of continuous service.
  • Lovely offices in a great Bristol location, along with fun social events. 

We continually review our benefits offering and look forward to evolving the benefits available to our people as we continue to grow. 

How to apply and what to expect from the hiring process

We want to find people who are excited to be on this journey with us, so if you are excited by the role but don’t have all the requirements, then don’t let that hold you back; we’d love to hear from anyone passionate about our mission. 

Send a CV and paragraph or, if you prefer, a short video on why you would be a good fit for the role and Amba to our Sales Director, Jon Petch: hello@amba.co  

If this grabs our attention, we will get in touch within 72 hrs to set up a call. 

Our process is:

  • Initial chat (30 mins) to discuss your background and aspirations and for us to talk more about the role and our expectations.
  • Second interview (1 hr) with Sales Director and Client Care Manager to learn more about you and your experience. There will also be an opportunity for us to demonstrate the platform to give you a feel for the technical requirements of the role. 

We want to build a diverse team that we believe will contribute to our success as a company. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds.

Please let us know if you require any reasonable adjustments during the application or interview process, and we’ll do our best to accommodate.

We aim to make recruitment decisions quickly, so you can expect a quick response to your application.

We’re looking forward to your email 👩‍💻

Find out more

About Amba

If you would like to know more about who we are and what we do, check out our story.