If you ever need a hand with using Amba, have any questions, or spot something that’s not working quite right, feel free to reach out to us via email. We’re here to help!
UK – [email protected]
US – [email protected]
Canada – [email protected]
Just a heads up, see our working hours below:
UK – 9am to 5pm
EST (US) – 9am to 5pm
Canada – 9am to 5pm
So you know what to expect. We wanted to give you an idea of our target response times. Here’s how we prioritise things:
Level 1: 1 hour
These are the biggies – critical incidents that have a major impact. Think services down for everyone, breaches in confidentiality, or customer data loss. We jump on these right away!
Level 2: 4 hours
Major incidents that still pack a punch. This might include a service being unavailable or core functionality taking a hit. We hustle to get these sorted ASAP.
Level 3: 2 working days
Minor bumps in the road. These incidents have a low impact but we still want to make things right. It could be something like a minor inconvenience or performance hiccups. We’ll get to these quickly too.
Thanks for understanding! We’re here to make sure your experience with us is smooth sailing.
Privacy policy
The protection of your personal information is important to us. Read the full privacy policy here.